For patrons who need technical support, the library and University offer the following options. You can also try our FAQ page or use the Ask a Librarian service for a referral.

Library Computers

The University of Miami Libraries has a variety of public computing facilities, offered on a first-come/first-served basis. For a complete list of hardware and software please visit our website:

library.miami.edu/computers

If you are having trouble with one of the computers located in the library, please contact the Information & Research Desk for assistance. You can also call or IM the desk at the following numbers:

  • call: 305-284-4722
  • text: 305-809-7770

Student Technology Help Desk

If you are having trouble with your personal computer, the Student Technology Help Desk is a FREE computer support center for students. They provide a multitude of services including internet configuration, virus and spyware removal, system restorations, software installations and upgrades on laptops, desktops, smartphones, and tablets.The Student Technology Help Desk at Gables is located behind the Lowe Art Museum in Modular B

For a more complete list of the services offered, please go to their website:

studentsupport.it.miami.edu/sthd

UPrint

If you are having trouble printing in the library, please seek assistance at the Information & Research Desk at the front of Richter Library.

If you are having trouble with your UPrint account or would like to add funds to your account, please visit the UPrint website for instructions and/or support:

studentsupport.it.miami.edu/uprint

UM Information Technology (IT)

For all other technology assistance, please contact University of Miami Information Technology (UMIT):

it.miami.edu

UMIT software page:

it.miami.edu/services-and-products/software