Library Information Technology

The Client Systems unit serves as the central point of contact for Library staff to obtain assistance with most computing and telecommunications needs. Our mission is to provide a seamless technology experience for both patrons and library employees. The members of Client Systems strive to be knowledgeable and helpful with all information technology in use at the University of Miami Libraries. Our primary service goals revolve around maintaining computing infrastructure, applications support, event A/V support, and end-user assistance. We collaborate closely with UMIT to ensure the operational continuity and information security of all UML technology infrastructure

The Enterprise Applications unit is responsible for the implementation, operation, integration, and enhancement of the primary library information systems and applications at the University of Miami Libraries and its UM partner libraries. The unit supports the Library Service Platform (ExLibris Alma), which manages the core library business functions such as acquisitions, resource management, e-resource licensing & management, reporting (Analytics), and all fulfillment activities for all UM libraries. Enterprise Applications also support the discovery service (Primo VE), the course reserves system (Leganto), inter-library loan (iLLiad), distinctive collections management (Aeon), link resolver (EZProxy), finding aids (AtoM), scholarship repository (Esploro), digital asset management (CONTENTdm), digital preservation (Archive, APTrust, HathiTrust), and online exhibits (Omeka). We work closely with Web & Application Development and other library departments to facilitate operations

• Website Development: We create and maintain websites for the UM Libraries.
• Software Development: We develop custom applications when there is no existing, affordable software to fill the need.
• Customization: We make third-party software look and work the way the UM Libraries want.
• Server Maintenance: We manage many of our properties in the Azure cloud, and do the attendant DevOps work.
• R & D: We explore software and ideas within WAD and with our colleagues around the Libraries.
• User Experience: We lead and evangelize usability testing in the Libraries.
• Web Assessment: We collect web statistics, and are looking at better ways of sharing this information.
• Training: We provide one-on-one or group training to UM Library staff for applications built or managed by our team.
• Security: We strive to adhere to security best practices.